COVID Support

Domestic Abuse Helpline

Available from 09:00-21:00, 7 days a week.

During pregnancy and family life, domestic violence can be more frequent. In times of stress, such as now, it can be even more common. Please reach out if you need to talk.

Telephone: 01483 776822


Online Chat:

Domestic Abuse Campaign

For anyone who feels they are at risk of abuse, it is important to remember that there is help and support available to you, including police response, online support, helplines, refuges and other services.


Help immediately after a COVID-19 death or any sudden / too-soon death

Sudden is a free service for bereaved people from day one of bereavement and for the first ten weeks. Their provision includes: emotional support by email or telephone from a trained, named worker; safeguarding and assessment of a bereaved person’s health; safety and any acute needs; help, advocacy and referrals to meet their care needs as well as “active monitoring” of mental health.


Telephone: 0800 2600 400

Surrey East Cruse Bereavement Care

Support, advice and information for children, young people and adults when someone dies. The charity also works to enhance society’s care of bereaved people.

Facebook: @CruseBereavementCare

Twitter: @CruseCare

Telephone: 01737 772 834



Hope Again

Hope Again is the youth website of Cruse Bereavement Care. It is a safe place where you can learn from other young people, how to cope with grief, and feel less alone.

Telephone: 0808 808 1677



Baby Buddy App

An excellent free interactive App with over 300 short video clips from parents and professionals sharing useful advice including looking after your emotional wellbeing.


Perinatal Mental Health Service and Parent Infant Mental Health Service

For families in Surrey who are struggling with significant mental health problems during pregnancy and the early years. Your health visitor can connect you to these services or contact your GP for support.

Young Minds

Useful tips and ideas for how to support your children with worries or mental health problems:


Online mental wellbeing support for children from 10 years upwards in Surrey including a virtual chat with a trained member of the team.


Jigsaw South East

Supports bereaved children and young people and those facing loss of a loved one.


Children and Family Health Surrey Advice Line

08:00-17:00 Monday-Friday exc Bank Holidays, for families with children from 0-19 living in Surrey of all backgrounds including those facing homelessness and Gypsy, Roma Traveller and other groups.

Advice from the health visiting team on all aspects of child health, development and parenting.

Telephone: 01883 340922

Mental Health Crisis Helpline

24 hours a day, 7 days a week for adults living in Surrey. If you are worried about yourself or a family member in crisis, then please call this helpline.

Telephone: 0800 915 4644

One-to-One Peer Support by Home-Start

Individual support by telephone/Facetime from a trained volunteer or family  coordinator including emotional support with a newborn, practical food/supplies drop off, preparing families and children for school, and support for bereavement, disability or illness.


DadPad App

For new or soon-to-be fathers offering practical information on everything from crying and bonding with your baby to supporting your partner. Download from your App store and select your NHS Hospital Trust for local support and services.


Children and Families Health Surrey Advice Line

Available from 08:00-17:00, Monday-Friday excluding Bank Holidays, for families with children from 0-19 living in Surrey.

This telephone number provides contact with professionals from our health visiting team who can offer advice on all aspects of child health, development and parenting.

Telephone: 01883 340 922

Surrey Wellbeing Parenting Facebook Page

A new resource specifically to help parents weather the COVID-19 storm with ideas and tips to help you meet the emotional and developmental needs of your children right now.

Facebook:  @SurreyWellbeing-Partnership

Free Online Parenting Guides: From Pregnancy to Teenage Years

Online guides to help you understand your child’s emotional development to improve your relationship. For children of all ages including those with Special Educational Needs and Disabilities (SEND).


Surrey Virtual Wellbeing

New resources to connect you with a wide range of online activities and support groups to access the help you need during current lock-down measures.


Every Mind Matters

Simple and practical advice from how to deal with stress and anxiety to improving your mood. Learn to spot the signs of common mental health conditions and what to do if you are worried about someone.


Local Health Information for Families (with children age 0-19)

Details on health and care services that can offer support for you and your children from health visitors, school nurses and therapists including infant feeding and antenatal support.


Domestic Abuse Helpline

09:00-21:00 7 days a week. Please reach out if you need to talk.

Telephone: 01483 776 822


Postnatal Peer Support Group by Home-Start

These newly launched virtual groups are relaxed and informal with support from a counsellor and child care professional and four other families over the course of five sessions.


Surrey Family Information Service

Signposting to online parenting and family sessions, support from your local Family Centre, wellbeing and financial advice during isolation.


Children and Young People Havens

Children and young people CYP (Children and Young People’s) Havens offer a safe place for 10-18 year olds to talk about their worries and mental health in a confidential, friendly and supportive environment.


Children's Health Surrey

Children and Family Health Surrey is the Surrey-wide NHS community health service for children and young people from birth up to 19 years of age and their parents and carers.


Good SAM - request for volunteer

You will be able to select the type of support needed and the frequency of that support. Once complete, the request will be submitted and the referrer will be sent an email asking to confirm the request. Once confirmed, the referral will go into a matching process and volunteers who are ‘on duty’ will be able to accept requests.


Community Helpline

Monday to Friday: 08:00 to 18:00, Saturday and Sunday: 10:00 to 14:00.

Telephone: 0300 200 1008

Website: Surrey County Council: I need help

COVID-19 Vaccination Update

Please do not contact the practice to ask for a COVID-19 vaccination. You will be contacted when you are eligible.

We have been asked by NHS England to start delivering the COVID-19 mass vaccination programme from 15 December. This will be done by working together with other local GP Practices (called a Primary Care Network) to provide the vaccines, rather doing vaccinations here at the practice.

To enable everyone to get the vaccine in a safe and controlled way, a prioritisation list has been established so the vaccine can be delivered to groups who need it first.

We will contact you when you are eligible to receive the vaccine and provide you with information about location and date, so please don’t contact the practice to ask for a vaccine before then.

We are working hard to plan the delivery of COVID-19 vaccinations, while continuing to deliver the largest ever flu vaccine campaign and supporting our patients with routine and urgent health requests. On that basis, we are unable to answer additional questions about the COVID vaccine.

However, to help answer your likely questions, we have tried to summarise the key information you need to know about the upcoming COVID-19 vaccination campaign, along with sharing details of the way patient groups will be prioritised:

  • The vaccine will be given in order of priority to those at highest risk first.
  • We will be in contact with you with information about where and when you will need to receive the vaccine.
  • Please act on your invite when it comes, and make sure you attend your appointments when you arrange them.
  • Please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives.

What are the priority groups?

  1. residents in a care home for older adults and their carers
  2. all those 80 years of age and over and frontline health and social care workers
  3. all those 75 years of age and over
  4. all those 70 years of age and over and clinically extremely vulnerable individuals (excluding pregnant women and those under 16)
  5. all those 65 years of age and over
  6. all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality
  7. all those 60 years of age and over
  8. all those 55 years of age and over
  9. all those 50 years of age and over
  10. rest of the population (priority to be determined)

Additional information

Free online course on 'Coping during the pandemic'

A free online course entitled ‘Coping during the Pandemic’ has been created by the Trust’s Recovery College, which runs short courses to equip people with skills to help them better manage their own mental health.


Mental Health Crisis Helpline

Available 24 hours a day, 7 days a week for people living in Surrey and North East Hampshire.

Telephone: 0800 915 4644


If you are feeling overwhelmed and need support with your mental health, please text or call us on our dedicated phoneline.

Telephone/Text: 07860 340 739



Young Minds

Young Minds has useful tips and ideas for how to support your children with any worries or mental health problems.


Talking Therapies (IAPT)

The service provides help and support for people over 18 years who are experiencing mental health problems. These can include stress, low mood, anxiety, panic attacks, depression (including pre and post natal), obsessive compulsive disorder, phobias, post traumatic stress and eating difficulties (not severe).

Website: Talking Therapy Providers in Surrey

Mental Wellbeing Audio Guides

Listen to the mental wellbeing audio guides provided by the NHS to help boost your mood.


Practice Mindfulness

Paying attention to the present moment can improve your mental wellbeing.



The Royal College of Obstetricians and Gynaecologists has useful FAQs on their website about Coronavirus and pregnancy, labour, birth and your baby.

Website: RCOG: Coronavirus infection and pregnancy

Surrey Heartlands Pregnancy Advice Line

24 hours a day, 7 days a week for those whose maternity care is based at Epsom Hospital, Royal Surrey Hospital and St Peter’s Hospital

This line is available for any antenatal or postnatal concerns that you have, please do call us if you need our advice.

For those attending Frimley Park Hospital maternity unit call the usual numbers you have been given by your maternity team.

Telephone: 0300 123 5473

Action for Carers Surrey

Action for Carers Surrey provides free, independent information, advice and support to carers of all ages across Surrey.

Telephone: 0303 040 1234



COVID-19 remote monitoring support for older people with mental ill-health and their carers

The TIHM Monitoring Service is a new, free NHS service that is remotely monitoring the health of older people with mental ill-health and their carers during Covid-19.

The service, which is currently accepting referrals, is free of charge and available to people of any age diagnosed with dementia or mild cognitive impairment and people aged 65 and over who have a diagnosis of depression and/or anxiety.

View our TIHMS Monitoring Page for more information.

Psychological Wellbeing & Long COVID New therapy group

For information about about the Living Well with Long COVID is an 8-week programme, please view the Psychological Wellbeing & Long COVID New therapy group – January 2021 Information Leaflet.

Your Covid Recovery

As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind.


Help Solve The COVID Puzzle: GenOMICC COVID-19 Study

We are supporting Genomics England to find volunteers for a national COVID-19 study aiming to understand why some people become more severely affected by the virus than others and to help the NHS find better treatments.

Researchers need up to 15,000 people who tested positive and had symptoms but got better without being hospitalised to provide a blood sample. Their genome will then be sequenced and compared against samples from people who were severely ill with COVID-19. Find out more here. Please consider volunteering if you’ve had COVID-19 and share this information with your patients and colleagues.

Listen Trial – New Trial for Long Covid

The Listen intervention is designed for people over 18 years old and who have been experiencing long Covid symptoms (e.g., fatigue, breathlessness, cognitive difficulty) for 12 weeks or more.

You do not need to have had a positive Covid-19 test, but to take part, you should have experience symptoms consistent with Covid-19 (e.g., loss of smell/taste).

For further details and to register your interest please visit

PRINCIPLE – new trial

PRINCIPLE, the UK’s national priority clinical trial of COVID-19 treatments for recovery at home, has launched a new trial arm assessing favipiravir. Favipiravir is an antiviral drug licenced in Japan to treat influenza. People aged 50 – 64 with certain underlying health conditions or shortness of breath from COVID-19, or aged over 65, are eligible to join the favipiravir arm within the first 14 days of experiencing COVID-19 symptoms or receiving a positive test. People can join from anywhere in the UK, either online, over the phone or via a healthcare professional.

If you think a patient may be interested in joining the study, visit the PRINCIPLE Trial website.