Referral to Memory Clinic – Next Steps

If you have recently been referred to the memory clinic, we would like to share with you and your family about an resource that explains what happens next.


What is the aim of Next Steps? Next Steps will help people to find the right support, at the right time, while waiting for a memory assessment appointment. It is divided into four key steps:

Step 1: What to expect from the memory assessment process

Step 2: Taking care of your well-being

Step 3: Exploring available support

Step 4: Diagnosis

We hope you find this information helpful whilst waiting for your appointment.

Crisis Support – All Ages (Self-referral)

In times of distress you can call the mental health crisis helpline. Lines are open 24 hours, seven days a week and calls are free of charge.

Telephone: 0800 915 4644

SMS text: 07717 989024

Website: Crisis Line

Crossroads Care Surrey

Surrey’s leading charity providing respite breaks for carers, eases the strain on those who care for loved ones 24/7. In 2019 alone Crossroads Care Surrey helped 2,049 unpaid carers by regularly lending a hand with care to 1,264 loved ones so people who care can have a break and recharge both physically and emotionally.

Telephone: 01372 869970

Website: Crossroads Care Surrey

Dementia UK

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678



Specialist Support

Surrey & Borders Partnership NHS Foundation Trust (SABP)

Surrey and Borders Partnership NHS Foundation Trust is specialist provider for health services for people of all ages with mental ill-health in Surrey. They deliver a range of specialist mental health support such as Young Onset Dementia services, Intensive Support Team for Dementia, Community Mental Health Team for Older People and much more. Some of their services will require a referral from a GP.

Website: SABP Services

Dementia Services for People with Learning Disabilities

The Community Learning Disabilities Teams offer a comprehensive assessment and support service for people with learning disabilities who are at risk of developing dementia.

We offer baseline assessments for people with Down’s Syndrome aged 30, dementia diagnosis and post diagnosis multi-disciplinary support for people with learning disabilities, their carers and support staff.

For more information please contact:

CTPLD West: 01252 335 555

CTPLD East: 01372 202 100

COVID-19 remote monitoring support for older people with mental ill-health and their carers

The TIHM Monitoring Service is a new, free NHS service that is remotely monitoring the health of older people with mental ill-health and their carers during Covid-19.

The service, which is currently accepting referrals, is free of charge and available to people of any age diagnosed with dementia or mild cognitive impairment and people aged 65 and over who have a diagnosis of depression and/or anxiety.

How to Stay Well During the Coronavirus Outbreak

The following weblinks will direct you to leaflets providing helpful tips on how to keep safe during the current outbreak.

These leaflets are funded by the National Institute for Health Research (NIHR), in a project led by the University of Exeter and the NIHR Older People and Frailty Policy Research Unit, with partners including Alzheimer’s Society, Manchester University, Bradford University and Brunel University London.

Carers Support (Self-referral)

Action for Carers Surrey supports carers. They help with benefits advice, advocacy, and provide a wealth of information and free resources.

Telephone: 0303 040 1234

Website: Action for Carers

Community Support for Dementia (Self-referral)

Elmbridge Dementia Services

Elmbridge Dementia Services provides care and support for those in Elmbridge living with dementia, their families and carers. Our dedicated team provides information, respite services, companionship and engaging activities and services, while maintaining the dignity and respect of all our clients.

Telephone: 01372 474547



Surrey Information Point

The Surrey Information Point provides information on services available locally to support those living with dementia and their carers.

Website: Surrey Information Point

Surrey Dementia Roadmap

The Surrey Dementia Roadmap provides high quality information about the dementia journey alongside local information about services, support groups and care pathways to assist primary care to support people with dementia and their carers.

Website: Dementia Road Map

Surrey County Council

Support for people with Dementia can be accessed on the council’s website.

Website: Surrey County Council – Staying independent

The Alzheimer’s Society Dementia Navigator Service

Surrey County Council and the Clinical Commissioning Groups commission the Alzheimer’s Society to provide one to one personalised dementia support through its Dementia Navigators. They offer information and practical guidance to help you understand the condition, cope with day-to-day challenges and prepare for the future. You can access support face-to-face, over the phone or in writing to help you.

Telephone: 01932 855582


Alzheimer's Society

Alzheimer’s Society is the UK’s leading dementia charity, campaigning for change, funding research to find a cure and supporting people living with dementia.

Facebook: @AlzheimersSocietyUK

Twitter: @AlzheimersSOC

Telephone: 0300 222 11 22