- Our telephone lines are open from 08:00-18:30, Monday to Friday
- Website open 06:30 Monday-17:30 Friday (based on clinical capacity)
- Reception open 08:30-12:30 and 14:00-18:00 Monday- Friday
(Please kindly consider only visiting reception in person if you feel your query cannot be dealt with safely by phone or via our website.)
Any requested clinical samples to be received at reception for specimen collection by noon Monday-Friday.
Video Consultations with External Provider
LIVI appointments are available during the hours of 07:00-22:00 Monday to Friday, and 08:00-16:00 Saturdays and Sundays. To download the LIVI app, please visit www.livi.co.uk.
Access to Primary Care when the Practice is Closed
You can access primary care in a number of ways:
- Please use the Livi app to have a video consultation with a GP- www.livi.co.uk
- Call 111 if you feel you have a new or deteriorating problem that needs clinical attention.
All contacts will initially be by telephone.
Out of Hours Service
Between 18:30 and 08:00, Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.
If you have an urgent medical problem that cannot safely wait until the surgery re-opens, there are a number of healthcare options as outlined above and you may wish to explore:
- Consult a local pharmacist for minor ailments or medication queries
- Useful website: Not Always Health
- NHS 111 (24/7) – dial ‘111’ from any phone
NHS Walk-In Centres (over 2 years of age)
- Queen Mary’s Minor Injuries Unit
- Tel: 020 8487 6999
- Address: Queen Mary’s Hospital, Roehampton Lane, London SW15 5PN
- Teddington NHS Urgent Treatment Centre
- Tel: 111 for an appointment.
- Address: Teddington Memorial Hospital, Hampton Road, Middlesex, TW11 0JL.
- Open from 08:00-20:00 (Mon-Fri) and from 08:00-20:00 (Sat, Sun, Bank Holidays). Please telephone 111 for an appointment or walk in and be given an appointment and wait to be seen.
Accident and Emergency
If you are seriously ill or badly injured please attend A&E. Always call 999 in a critical or life threatening situation.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.