Opening Hours

We are currently closed.

Monday08:30-18:30
Tuesday08:30-18:30
Wednesday08:30-18:30
Thursday08:30-18:30
Friday08:30-18:30
SaturdayClosed
SundayClosed

Telephone Lines

Our telephone lines are open from 08:00-18:30, Monday to Friday.

Video Consultations with External Provider

LIVI appointments are available during the hours of 07:00-22:00 Monday to Friday, and 08:00-16:00 Saturdays and Sundays. To download the LIVI app, please visit www.livi.co.uk.

Access to Primary Care when the Practice is Closed

You can access primary care in a number of ways:

  • Please use the Livi app to have a video consultation with a GP- www.livi.co.uk
  • Call 111 if you feel you have a new or deteriorating problem that needs clinical attention.
  • Alternatively you can call the East Elmbridge PCN hub on 0208 187 1361 during open clinic times (12:00-15:00) to book directly if capacity available.
  • You can email elmbridge.cv19hub@nhs.net and request an appointment. Requests will be triaged and responded to- this is not an emergency/urgent service.

All contacts will initially be by telephone.

Out of Hours Service

Between 18:30 and 08:00, Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.

If you have an urgent medical problem that cannot safely wait until the surgery re-opens, there are a number of healthcare options as outlined above and you may wish to explore:

NHS Walk-In Centres (over 2 years of age)

  • Queen Mary’s Minor Injuries Unit
    • Tel: 020 8487 6999
    • Address: Queen Mary’s Hospital, Roehampton Lane, London SW15 5PN
  • Teddington NHS Urgent Treatment Centre
    • Tel: 111 for an appointment.
    • Address: Teddington Memorial Hospital, Hampton Road, Middlesex, TW11 0JL.
    • Open from 08:00-20:00 (Mon-Fri) and from 08:00-20:00 (Sat, Sun, Bank Holidays). Please telephone 111 for an appointment or walk in and be given an appointment and wait to be seen.

Accident and Emergency

If you are seriously ill or badly injured please attend A&E. Always call 999 in a critical or life threatening situation.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.